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We strongly recommend that all of our clients develop in-house skills to become self-sufficient in our solutions, but good product knowledge and strong technical competencies are no substitute for helpful, knowledgeable, and above all, prompt support. IDT offer full end-to-end support for all of our systems and solutions, and utilise combinations of preventative and proactive strategies:

• Regular health-check routines and advisories
• Bug-fixes, patch updates and version releases
• Remote diagnosis and cure using security-conscious web-based tools
• Remote development assistance and testing

Our helpdesk can work alongside your own support staff to provide any level of support you require and we have the capacity to take full ownership of the ongoing management of the solution which will free up your staff to concentrate on other activities.  This may even require supplying contract staff or implants from our broad pool of resources.