It is all too easy to think of Enterprise Content Management as simply scanning and storing documents. The Association for Information and Image Management defines ECM as "...the technologies used to Capture, Manage, Store, Preserve, and Deliver content and documents related to organisational processes. ECM tools and strategies allow the management of an organisation's unstructured information, wherever that information exists". Each of the core functional requirements of ECM bring with them a raft of implications and solutions, and IDT has experience in them all.
Regardless of solution, we choose our platforms, tools and applications to compliment each other and fulfill specific aspects of our Business Process Optimisation offerings, and in keeping with this philosophy, our ECM suite consists of a range of 'best-of-breed' products, including:
- Captaris Alchemy - Our Document Management software choice combining transparent interfacing and highly secure storage
- Rightfax - Leading inbound and outbound fax processing and electronic document delivery
- Kofax - Data extraction and automation of document-driven processes
The historical 'paperless office' myth and many organisation's disappointment at failed projects are largely due to unrealistic expectations and over-extended projects. We have found success in many arenas by taking a pragmatic approach that is well specified and well managed, and by ensuring that the methods and technologies employed keep an eye on the future. We know what is possible, what is practical, and where the best gains in terms of efficiencies and cost-savings can be realised.
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